Healing Hand Therapist App
Creating a new way for therapists to provide care for post-stroke patients.
Deliverables
User Research Interviews
Low-Fidelity Prototype
High Fidelity Prototype
My Role
UX/UI Design
User Research/Testing
Project Context
Timeframe: September-Present (Four Months)
Organization: Healing Hand Tech
Tools: Figma, Miro, and using Material 3 Design system
Team: Rajbir Singh, Erik Zimmerman, Yongwen Dao, Alexa Juarez, Olga De Luna & Emily Huang.
Overview
Healing Hand is an early-stage startup that focuses on therapist and patient care while being a software-first company. Healing Hand aims to be an intermediary in changing post-stroke care and how therapists and patients interact with each other in an ever-changing medical environment. As healthcare and hospital care are becoming more strained as we have an aging population the importance of establishing leveraging at-home care becomes more important. With the help of design and myself, my team was able to push out different user pages to help allow Healing Hand to move into the next round of funding.
The Goal
To transform and create new methods of post-stroke care by using wearables and technology to help with rehabilitation.
Research
Research indicates that post-stroke care faces a unique challenge with a low conversion rate. The intricacies of this issue lie in the necessity for additional family members, typically younger generations, to actively participate in assisting older parents or grandparents in receiving medical care. Unlike industries where users closely collaborate with government entities, such as the food and nutrition label sector ensuring compliance with FDA guidelines, post-stroke care relies heavily on familial involvement. As we navigate the landscape of healthcare, the emphasis on creating a supportive and inclusive customer experience becomes pivotal, particularly in scenarios where family dynamics play a crucial role in facilitating healthcare access for elderly individuals.
Design Process
Based on our research with healthcare professionals, the current trend toward outpatient healthcare. We had pivoted to a strategic focus that has been directed at developing solutions that cater to this evolving landscape.
Some of our requirements include 📝
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Having organized metrics to allow a quick view of vital signs
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Consistency and Standards
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Allowing therapists more freedom to do their work
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Efficient space utilization
Design goals we would like to achieve 🏆
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Blending accessibility with usability allows therapists to provide care in the most efficient way possible
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Help patients receive better care and better exercises based on their weekly progress
Ideation Process
Based on our design process, I began to ideate on how we would like to address our requirements to reach our goals. We leveraged Google's Material 3 design to help us create our desktop environment, as this system is easy on the eyes and has great elements that make icons more universal.
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Form styled approach
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Accessible styling for a wider audience to use
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Less complexity in the environment
Our broad goal was to allow therapists a straightforward user flow to let them focus more on their patients' progress through the week.
Product Features
As we were redesigning the therapist experience of our desktop app. We came up with five tabs that would help therapists better synthesize information that is fed by patients and regimens. As we further iterated we came up with different ways of trying to develop these designs to work on our desktop app.
Below are the five tabs:
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Overview – This is the central viewer for the therapist as they need to have quick access to vital information, such as weekly compliance, success rate, AROM progress radar chart, and patient identification.
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Goals – This page allows the therapist to view the goals of the patients and to make other adjustments based on compliance, and the success rate of the program and to create more fine-tuned short-term goals.
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Exercise program – This page allows therapists to set up and change regimens based on the course.
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Self Reports – This is where the therapist can view, patient reactions to the current program, this is depicted in a mood board, pain indicators, goals, and fatigue.
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Check-In – This is where the therapist can see per-day check-ins to get a better understanding of how the patient is progressing on a per-day basis with their exercises. Therapists can also view the history and compare the progress week over week if needed.
Wireframes + Medium-Fidelity Prototype
We developed a medium-fidelity design using our design requirements and current working file. These were used to get initial feedback from our therapists to see what ways we can best display information.
Evaluation
After working with other designers, we developed different more, small changes that would help us make readability easier as a result. We had redone our color scheme and also changed radial graphs into bars to help depict per-day improvements.
Overall positive feedback, we decided to consider a few different design changes.
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Adding new graphs to help show per-day change
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Making all modals non scrolling
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Creating away to show new exercises being added from the therapist's side.
Final Design
During my time at Healing Hand Tech, I designed the therapist dashboard in collaboration with a senior product designer. With full creative autonomy, I focused on a user-centric approach, resulting in eight distinct pages that will help aid therapists in the future. See the final designs below. Currently, our version 1.0 is being tested in a trial clinic. We are still awaiting user feedback on our solution.
Reflection
As my internship at Healing Hand Tech unfolded, I embraced the opportunity to take on new challenges and exercise creative ownership. Tasked with developing designs for a data visualization dashboard catering to therapists, I navigated uncharted territory, expanding my skill set and embracing the responsibilities that came with this significant project. This experience allowed me to contribute designs under my independent ownership, fostering a sense of autonomy and collaboration, especially considering my relatively recent entry in September. Having the privilege to lead a distinct portion of the therapist page not only fueled my design growth but also provided a platform for constructive critiques, enriching my learning journey. Grateful for the chance to contribute meaningfully to the evolving field of healthcare design, I am particularly thankful for the opportunity to design a new product and the autonomy extended within the organization, which has been instrumental in my professional development.